So let’s say you mistakely input a wrong pin for three (3) consecutive times when you tried to withdraw or send money from your MTN Mobile Money account and you got the notification that your account has been blocked and you need to reset your password.
Mistakes do happen and sometimes it leaves you sweating profusely.
One thing I know for sure is that you can correct some mistakes while you learn from others.
At this point how to generate a new MoMo pin becomes a headache because the account is blocked.
USE THESE TWO METHODS TO RETRIEVE YOUR MOMO ACCOUNT
Call the customer service on 100
You will have to furnish them with the following:
1. Full Name used for registering the service
2. Date of birth
3. ID type and number used for registration
3. Last transaction date and amount
4. Available balance
Visit the nearest MTN office with your Voter’s ID and report the situation to them.
NB: Go to the office in person, do not send anyone on your behalf.