United Bank for Africa (UBA-GHANA) Limited has innovated a new way of banking through WhatsApp and Facebook Messenger via a Chatbot tagged LEO.
The App Leo serves as a chat box that allows customers to have access to the services of the bank without visiting the banking premises.
This initiative according to the Managing Director and Chief Executive Officer of the bank, Mr. Isong Udom, was introduced because the world has been evolving and physical contact was becoming a thing of the past due to the Covid-19 pandemic.
“The LEO product has been developed painstakingly to answer the call of the time where little or no human intervention is required. LEO as an answer to our customers’ dissatisfaction with the status quo and the best thing to happen to Ghana,” he said.
“Banking through LEO has integrated all our offerings, from account opening to customer service, on WhatsApp and Facebook Messenger for the comfort and convenience of our customers.
“LEO will chat you into opening an account, checking your account balance, transferring funds, carrying out mobile money transactions, paying utility bills, airtime top-up, savings and spend limit, linking of additional accounts, customer care and other banking services, such as request/stop/confirm cheques, block card, log & track complaints, ATM/branch locator, freeze on the account and so much more,” he added.